Account and Sign-In
Sign in passwordlessly with an emailed sign-in link, Google, or Apple. There is no password to create or reset.
Bonded sign-in is passwordless. You can sign in with an emailed sign-in link, with Google, or with Apple on supported Apple devices. Every method proves you own the email, Google, or Apple account, so your Bonded account is always email-verified.
Sign-in buttons appear on the quiz's Save your Connection Profile screen and on the welcome/intro screen. Continue with Email opens the email sign-in-link screen.
There is no consumer password to create, remember, or reset. The same email always maps to the same account — the first time it creates the account, and every time after it signs you back in.
Before an account is created, the intro screen shows a notice that continuing means agreeing to the Terms of Service and Privacy Policy, and that Bonded is for adults only.
Sign In with an Email Link
- Tap Continue with Email.
- Enter your email address.
- Tap Email me a sign-in link.
- Open the email from Bonded.
- Tap the sign-in link. Bonded verifies it and signs you in automatically.
The link works whether or not you already have an account: a new email creates your account, and an existing email signs you back in.
Google and Apple Sign-In
- Tap Continue with Google to authenticate with your Google account.
- On supported iOS devices, tap Continue with Apple. The Apple button appears only on iOS when Apple sign-in is available.
- Social sign-in requires a production or development build with the provider configured. In Expo Go the Apple button is hidden and Google sign-in cannot complete.
- If a provider is cancelled, Bonded leaves you on the sign-in screen without creating an account.
Email Requirements
Your email must look like a normal email address and include @. Bonded trims extra spaces and lowercases the address.
Examples:
| Works | Does not work |
|---|---|
you@example.com | youexample.com |
name@domain.co | name@ |
first.last@example.com | Empty field |
Link Expiry and One-Time Use
Sign-in links are temporary and can only be used once. If a link is invalid, expired, or already used, request a new one from the email sign-in screen.
Sign-in links expire after the configured window; the app copy and email template describe a 15-minute sign-in window. Because sign-in is passwordless, there is nothing to reset — if a link expires, just request a fresh one.
Staying Signed In
After sign-in, Bonded stores a secure refresh token on your device. When your short-lived access session expires, the app attempts to refresh it automatically. If refresh fails, Bonded signs you out and asks you to sign in again.
Log Out
Logging out is available from the paywall screen and happens automatically if your session cannot be refreshed. Logging out removes the saved refresh token from the device and clears local caches. You can sign in again with any supported method.
Account and Sign-In Troubleshooting
| Problem | Likely cause | What to try |
|---|---|---|
| "Enter a valid email address." | The email does not include a valid @ format. | Re-enter the email and check for typos or spaces. |
NO_PASSWORD_SET | A password sign-in was attempted on an account that has no password. Consumer accounts are passwordless. | Sign in with an email link, Google, or Apple instead. |
| Google or Apple sign-in fails | The provider was cancelled, unavailable, misconfigured, or offline. | Retry in a current App Store build and check the network. |
| No email arrives | Email delivery delay, wrong email, spam filtering, or mail provider issue. | Check spam/junk, confirm the address, wait briefly, then request a new link. |
| Link says invalid or expired | The link expired, was already used, or the token is invalid. | Return to the email sign-in screen and request a fresh link. |
| "No email app" when tapping Open email app | No mail app is set up on the device. | Open your inbox another way — the link is waiting there. |
| App opens but does not sign in | The link did not pass the token correctly or the app could not reach the API. | Reopen the latest email link. If it still fails, request a new link. |
| You are unexpectedly logged out | Refresh token expired or became invalid. | Sign in again with a new email link, Google, or Apple. |
ACCOUNT_SUSPENDED or BANNED | The account is restricted following a safety review. | The app shows what happened, which rule, and when it ends if it does. We also email you the same, with how to appeal. |
PING_SUSPENDED | Pings are paused on the account following a safety review. Everything else keeps working, and you still receive pings. | The email explains why and how to appeal. |
| "Could not reach the Bonded API" in development builds | The app cannot connect to the configured API server. | Make sure your network is online. If using a test build, use the support channel for environment help. |
Next steps
If this does not resolve the issue, check the related path below or use the support checklist with the exact error or screen name.
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