Contact Bonded support
If the help center does not resolve your issue, email Bonded support or use the feedback form. Include the details below so we can understand what happened without exposing private conversation content.
Email Bonded support
For account access, subscriptions, billing, privacy, accessibility, safety, or technical issues, contact our support team directly.
We aim to reply within two business days. Please do not include passwords, verification codes, payment-card details, or private conversation answers.
Use the app path
Open Bonded, then use the official support entry available in your current app experience.
Check exact codes
Look up the code first so you can send support the attempted fix and current state.
Avoid private answers
Bonded does not need the content of your conversation to diagnose most app issues.
What to include
- Your device type and browser or app version, if visible.
- What you were trying to do, such as host, join, sign in, or open a Memory Capsule.
- The exact error message or error code, if one appeared.
- Whether you were the host, guest, mobile app user, or web invite guest.