Safety, Blocking, and Reporting
The community rules, how to report a person, ping, or answer, what happens next, and how blocking works.
Bonded is for adults who want to feel closer. The rules, the report flow, and the safety contact are all inside the app at Settings > Safety > Community rules.
The Rules
| Rule | What it means |
|---|---|
| Everyone here is an adult | You must be 18 or over. Reports about under-18 accounts are reviewed within 24 hours. |
| No harassment | No repeated, targeted, or intimidating contact. If someone asks you to stop, stop. |
| No threats | No threats of harm to anyone, including yourself. Credible threats are escalated immediately and may be reported to the authorities. |
| No hate | No attacks on people for who they are — race, religion, disability, gender, or sexuality. |
| No unwanted sexual content | Not in a name, not in a profile answer, not anywhere. |
| Be yourself | No impersonation, and no sharing other people's private information. |
| No spam or scams | No advertising, phishing, or asking people for money. Links are not allowed in profile answers. |
Report Someone
You can report a person, a ping, or a specific profile answer. Reporting is available from a friend's ⋯ menu, from a ping card, and from a profile answer's menu.
- Choose a reason.
- Add an optional note (up to 500 characters).
- Submit.
- Bonded asks whether you also want to block them.
| Reason | Use it for |
|---|---|
| Underage user or child safety | You believe this person is under 18, or a child is at risk. |
| Threats or safety concern | Threats of harm to anyone, including themselves. |
| Harassment or bullying | Repeated, targeted, or intimidating contact. |
| Unwanted sexual content | Sexual messages or advances you did not want. |
| Hate or discrimination | Attacks based on who someone is. |
| Impersonation | Pretending to be someone they are not. |
| Shared private information | Posting private or confidential details about someone. |
| Spam, scam or payment request | Advertising, phishing, or asking you for money. |
| Something else | Anything the categories above do not cover. |
What Happens Next
- Reporting is private. The other person is never told, and nothing changes between you unless you also block them.
- Blocking takes effect immediately — you do not have to wait for a review.
- Child-safety concerns and credible threats are reviewed within 24 hours. Everything else within 72.
- Depending on what is found, we may do nothing, warn the account, reset a username, remove a single answer, limit or pause pings, suspend the account for a set time, or remove it permanently. We reach for the smallest thing that answers the report — one bad sentence is not a reason to end someone's account.
- If we act on something you wrote, we tell you: what we did, which rule, whether a person reported it or our automated check found it, when it ends if it does, and how to appeal.
- If you think a decision was wrong, write to the safety address and a different person reviews it.
Blocking
Blocking someone means they cannot ping you, find you in search, or connect with you. They are never told.
Manage the list at Settings > Safety > Blocked people, where you can unblock anyone.
Talk to a Person
For anything urgent, or anything a report form cannot carry, the safety contact address is on the Community rules screen. It is monitored separately from general support so an urgent report is not queued behind billing questions.
Safety Troubleshooting
| Problem | Meaning | What to try |
|---|---|---|
REPORT_REASON_INVALID | No reason was chosen, or it is not recognised. | Pick a reason from the list. |
| "Nothing to report" | The screen was opened without a target. | Report from the person's row, their profile, a ping, or an answer. |
| You blocked someone by accident | Blocking is reversible. | Unblock them in Settings > Safety > Blocked people. |
| A blocked person still appears somewhere | Cached data. | Reopen the screen or the app. |
SELF_ACTION | You tried to report or block your own account. | Not applicable to your own account. |
Next steps
If this does not resolve the issue, check the related path below or use the support checklist with the exact error or screen name.
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